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Our implementation experts help organizations accelerate sustainable and inclusive growth.

Organisations are facing an unprecedented challenge to chart a path to the next normal. The pandemic has upended working norms and operating models at every level. The path forward requires change, and organizations are not only seeking solutions to safeguard their workforce and improve their performance in the short term, but also to ensure their transformations are sustainable over time. We believe execution excellence will be key to thriving in the next normal as organizations restart and reimagine operations in a new reality.

Diagnosing the specific barriers to successful implementation and delivering targeted interventions that transform business models are critical for sustaining lasting impact. From implementing on-site workforce safety protocols, to building capabilities to lead during times of change, to regenerating stalled sales pipelines and reenergizing cost and productivity initiatives, we are helping organizations identify the change required to succeed and working with them to unlock the next level of performance.

How we help clients

Assess execution readiness

We help organisations assess their readiness to drive systematic execution and change in transformations using our proprietary benchmarking tool. We assess across ten elements we have found to be essential to sustaining impact in transformation work, which we call the Impact Essentials. This process helps identify gaps in execution capabilities and we then work with organizations to define a tailored roadmap for managing change and sustaining impact.

Upskill execution capabilities

Our implementation experts bring decades of industry experience and a track record driving change in complex organizations. They are supported with a world-class implementation toolkit, leveraging Impact Essentials and the best of TCC’s tools and assets for implementation. These exceptional change leaders coach clients, conduct virtual and on-site observations, rollout performance management tools, and build capabilities that enable a step change in performance.

Navigate transition and recovery

We are helping clients ramp up operations safely. Using our Safe Transition and Recovery Teams (START) offering, we combine on-the-ground and remote support from our implementation consultants to help clients navigate the pandemic to transition safely and chart their path to recovery.

What we do

Strategy roll-out

Executing the strategy and tactics in existing businesses and in building new businesses

Rapid cash generation

Executing the strategy and tactics in existing businesses and in building new businesses

Improvements replication

Conducting effective pilot improvements and scaling them up for fast results in large, complex organisations

Program and project management

Setting up of virtual transformation office support, leveraging specialized tools to accelerate and safeguard improvements

Capability building and coaching

Building technical, leadership, and implementation skills for employees, from leaders to the front line—on-site and remote, such as virtual workshops and observations

Performance management

Supporting automated and digital impact tracking and rolling out digital huddle boards with performance dialogues

Our approach

We help our clients achieve impact from strategy through implementation.

Our core belief is that a transformation needs different types of expertise depending on where an organization is in the process. We bring people together with different and complementary profiles over the course of any transformation with the continuity of a core client service team, as shown in the conceptual graphic below

Diagnose with execution assessment

Our implementation experts work together with our capability and industry experts to diagnose an organization’s current state and evaluate their readiness to execute a strategy. This diagnosis includes an assessment of gaps in the capabilities and skills required to achieve transformational change.

Design with bottom-up planning

Our team of experts work together to design a transformation or initiative portfolio and implementation plan, with implementation experts ensuring the plan is built with execution in mind. This includes working with capability building experts to design needed learning journeys and leadership facilitators to align the top team on the organization’s goals.

Implement and sustain

Our implementation experts partner with clients to drive and sustain execution, ensuring change lasts long after we’re gone. We often redeploy the execution assessment to resolve obstacles to impact. Our capability building experts and leadership facilitators deliver blended learning journeys to build the skills required to sustain the change, working shoulder-to-shoulder with our clients.